Selasa, 07 Januari 2014

How to Make Order Letter n Complaint Letter

- Make Order Letter.

An order letter is the same as a purchase order. In an order letter, you will give the place where you are purchasing an item detailed instructions for fulling your order. It is also considered a legal record of that transaction. An order letter is a business letter which confirms the details of a purchase of services or goods from one party to another. Also, such terms as a letter of order or a PO (purchase order) can be used. The purpose of an order letter is to give the necessary instructions to the seller to fulfill an order successfully. The paper track of a particular transaction starts with it. Since an order letter serves as a legal proof of an agreement, it should be written carefully. A customer should provide detailed information about their order, such as the model number, quantity, size, color, the payment terms, etc. When another party receives the letter, they will start processing the order and, if all necessary details are mentioned, dispatch the merchandise as soon as possible.

This is the step to make the Order Letter :

- Write a separate paragraph for each item, using double spacing between paragraphs.

- Clearly indicate the item number or the product code, the quantity, color and size being ordered.

- Specify the mode of payment.

- An order letter should also contain information about the cost of the price, such as taxes, so that there is no misunderstanding when making a payment.

- If you have already paid any advance against the order, you should mention it in the letter.

- Specify the relevant details related to the terms and conditions agreed upon by you and the other party involved.

- Indicate the preferable mode of shipping.

- Point out a deadline delivery date.

and last i give you example of Order Letter :

Fashion Inc

JL. Dr. Laimena

Maluku , Indonesia

May 27,2013

Mozza Butique

Gotta, 2rd Floor

Tual, Maluku Tenggara

Dear Sir or Madam,

As per our discussions on March 28, 2013 we are pleased to place an order for 3 lussin of t-shirt on the following terms and conditions:
The cost of each t-shirt will be Rp. 45.000/piece (exclude tax)
Delivery will be done within 3-4 days from the order date
Damage items in transit are not the responsibility of Mozza Butique
If the order is not delivered as per the above terms and conditions, the order stands cancelled and money can back 100%

We shall appreciate your shipping that albums immediately to our office in JL. Dr Laimena

Maluku, Indonesia. Payment we will made with transfer banking to your account on May 31 2013.

Hoping to have a good relationship with you.

Best regards,

(Ina Mona)

The reason I make it ==> I think, order the t-shirt will be easy and have big profit for a bussines again because now is modern world that always to follow a style of fashion

Please enjoy it.

- Make Complaint Letter

Writing a letter of complaint is something most people have to do at some point in their lives. Whether you're dissatisfied with a company's product or service, it is usually possible to resolve the issue in a mutually beneficial way, through a firm but polite letter of complaint. Writing a complaint letter should not be complicated or scary - all you need to do is clearly state the facts and politely request a resolution.

How to Write a Complaint Letter

- Include your name, address, and home and work phone numbers.

- Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.

- Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.

- State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable. Include all documents regarding your problem. Be sure to send COPIES, not originals.

- Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.

- Keep a copy of the letter for your records.

Sample Complaint Letter

Name of Contact Person, if available
Title, if available
Company Name
Consumer Complaint Division, if you have no contact person
Street Address
City, State, Zip Code
Dear (Contact Person):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.). To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
Your name
Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone)

Sumber :

Make A Memo

A short message is usually called memo or memorandum. Memo used in authorized situations. Memo is an official letter that is brief and used internally within an agency or institution. Memo can be a warning, command, and questions. Text message is also commonly used in the family, to a situation that is not authorized. Un official short message also has functions same like memo, which is a short message from superiors to subordinates within the agency or institution. In the family, this message is used by a father to son or from brother to sister.


Memos should have the following sections and content:

- A 'To' section containing the name of the receiver. For informal memos, the receiver's given name; e.g. 'To: Andy' is enough. For more formal memos, use the receiver's full name. If the receiver is in another department, use the full name and the department name. It is usually not necessary to use Mr., Mrs., Miss or Ms unless the memo is very formal.

- A 'From' section containing the name of the sender. For informal memos, the sender's other name; e.g. 'From: Bill' is enough. For more formal memos, use the sender's full name. If the receiver is in another department, use the full name and the department name. It is usually not necessary to use Mr., Mrs., Miss or Ms unless the memo is very formal.

- A 'Date' section. To avoid confusion between the British and American date systems, write the month as a word or an abbreviation; e.g. 'January' or 'Jan'.

- A Subject Heading.

- The message.

Unless the memo is a brief note, a well-organised memo message should contain the following sections: Situation - an Introduction or the purpose of the memo
Problem (optional) - for example: "Since the move to the new office in Kowloon Bay, staff have difficulty in finding a nearby place to buy lunch."
Solution (optional) - for example: "Providing a microwave oven in the pantry would enable staff to bring in their own lunchboxes and reheat their food."
Action - this may be the same as the solution, or be the part of the solution that the receiver needs to carry out; e.g. "we would appreciate it if you could authorise up to $3,000"
Politeness - to avoid the receiver refusing to take the action you want, it is important to end with a polite expression; e.g. "Once again, thank you for your support.", or more informally "Thanks".

- Signature

This is optional

it is an example of simple memo, now i will tell you about part of Memo :

Part of Memo :

1. To ......
2. From ....
3. Date ....
4. Subject .....
5. Body.
6. Closing.

Example Memo :

- Anda berperan sebagai seorang dosen yang akan memberikan kuliah tambahan. Kendati demikian, semua siswa belum mengetahui hal ini dan anda meminta seseorang untuk menyampaikan sebuah memo kepada ketua di kelas yang akan mendapatkan kuliah tambahan.

(1) To : Randika Satria
(2) From : Prof. Dr. Muhammad Insan, M.Pd.
(3) Date : June 21st, 2013
(4) Subject : Additional Class of Psycholinguistics

(5) In Saturday morning exactly at 7.30 A.M., we will hold an additional class for a psycholinguistics because your material in preparing for the final examination is not fulfilled enough. Tell all of your friend. (6) Then enjoy my class.

Tips And Trick About Interview

1. Make a positive impression with the choice of your outfit. Project managers are expected to pay close attention to 
    details. Furthermore your management style will be evident based on how you present yourself.

2. During the course of your interview, answer all the questions in a calm and assertive tone. If you're caught in a tight fix,
    let your interviewer know that you need a few moments to gather your thoughts. A good project manager will process 
    all the facts internally before forming a viewpoint or responding to a query.

3. Draw reference to your experience and how it would benefit the company. Point out instances in the past where you 
    were put in charge of a project or completed a large-scale task with minimal supervision. Be vocal about any projects 
    where you were able to minimise expenditures without compromising quality.

4. A great project manager is able to work with a host of different personalities; hence your interviewer would be looking 
    for cues such as people management skills. Maintain eye contact and refrain from interrupting anyone while he or she is 

5. Enquire about additional scope or duties that the company has for their project managers that may not be listed in the 
    job description. Let your interviewer know how your skills and experience coincide with each of those requirements.

6. If you sense that the interview is winding down, emphasise your interest in the company. This can serve to bring up any
    additional information about your skills or experience that are key to the position. An example of how you can do this is, 
    "Before we wrap up, I'd like to point out one other area of my expertise that your company would find valuable."

7. As your interview draws to a close, part with a firm handshake and a light-hearted exchange. Part of your job includes
    conversing about everyday topics with your colleagues for the sake of team-building so that your interviewer will 
    appreciate your ability to transit from business to casual conversation.
    With good preparation, you can reap more benefits out of your interview for a job as a project manager. 
    For more ideas on how you can craft an effective cover letter or resume, check out Resume Builder at www.stjobs.sg. At 
    STJobs, your ideal job isn't hard to find.